LENNOX EMEA provides its customers with qualified instructors who have both solid theoretical knowledge and broad technical experience gained in the field to train you on new technologies or future products.
LENNOX EMEA may be entrusted with providing assistance for commissioning its new equipment.
LENNOX EMEA or its authorised contractual representative shall agree to carry out the following under its full responsibility:
Control of the proper positioning of the equipment,
Inspection of electrical, hydraulic, and air connections and all other couplings,
Assistance with commissioning the equipment in accordance with LENNOX EMEA instructions.
Verification of equipment installation parameters (programmable logic controller, regulator, etc.)
Control performance and calibration,
Control operations will be carried out according to LENNOX EMEA recommendations, in compliance with French law, regulations on refrigeration installations (DESP), in accordance with LENNOX EMEA installation instructions, and our general terms and conditions of service.
Upon completion of the commissioning assistance, LENNOX EMEA will fill out the << Commissioning Assistance Report > attesting to the proper function of the equipment under its responsibility.
Manufacturer visit agreement
Control operations will be carried out according to LENNOX EMEA recommendations, in compliance with French law, regulations on refrigeration and HVAC installations, in accordance with LENNOX EMEA installation instructions, and our general terms and conditions of service.
A duly completed inspection sheet signed by the customer user shall constitute proof of completion of the visit.
For the refrigeration part, based on a 2-year parts and maintenance warranty package, the periodic control will be carried out 12 months after the Commissioning Assistance Report date. For sales of this service that are not part of the PACKAGE, the control will be scheduled at the time of the offer. This visit also meets the regulatory requirement in Decree No. 2007-737 dated 7 May 2007 on controlling the seals of components containing refrigerant fluids used in refrigeration and air-conditioning equipment.
Note: For all of these assistance services (Commissioning Assistance, periodic inspection, or performance) our work will be carried out in the presence of one or more DESP certified welding and electricity technicians.
Original equipment replacement parts
To meet the equipment maintenance and repair needs of its customers, LENNOX EMEA offers fully compatible original manufacturer replacement parts:
RELIABILITY / PRICE / SAFETY
For Refrigeration, all replacement parts that we offer are available immediately from sources near all our customers, through our wide network of distributors in France and abroad.
Equipment performance contract
For Refrigeration, we offer a 3-year warranty package with a performance inspection to be carried out 12 months after the date of the periodic control check-list. For sales of this service that are not part of the PACKAGE, the control will be scheduled at the time of the offer.
LENNOX EMEA may also offer additional actions outside the warranty depending upon the specificities of an installation. Where applicable, this inspection may require preparation of a repair estimate. The refurbishment or repair estimate will be sent to the customer as soon as possible.
Work requests (non-warranty repair or diagnostics) will be invoiced for equipment not covered by warranty.
Note: For all of these assistance services (Commissioning Assistance, periodic inspection, or performance), our work will be carried out in the presence of one or more DESP certified welding and electricity technicians.
Manufacturer audit / Manufacturer assistance
LENNOX EMEA may also audit your current equipment base to offer replacement solutions suited to your building that meet the latest regulations in force and provide a complete technical analysis and operational readings for your equipment.
LENNOX EMEA can carry out accurate Diagnostics from readings and help you to develop recommendations and action plans for preparing your investment budgets.
LENNOX EMEA can also help you with all types of issues requiring on-site work by one of its experts.
Refurbishment / Repair work / System improvement
LENNOX EMEA commits to work for its customers through service contracts to repair defective equipment and optimise equipment to meet new customer requirements and new regulations.
Upgrading regulators on current equipment to the latest generation, thus providing optimal energy use and greater comfort.
In compliance with the F-Gas regulation, since 1 January 2015, refilling HCFC equipment (formerly R22) is prohibited. LENNOX EMEA can assist its customers in researching various solutions for replacement with an authorised fluid.
In the event of new requirements, LENNOX EMEA will commit to helping its customers find suitable solutions to help optimise an existing machine and customise it to improve its performance.
In accordance with European Union Directive 2012/19/EU, LENNOX EMEA is a member of an Eco Organisme (Environmental Organisation) accredited by Ministerial Order 19/12/2012, thus enabling its customers to recycle used equipment and remain in compliance with current regulations.